Your schedule is pacing well below budget and it's the single biggest thing to fix today — front-load tomorrow's chairs to start closing a $290K gap before month-end.
Each dot shows where Germantown ranks across all 142 SGA offices. Left edge = bottom of the network, right edge = top. The notch is the network median.
Be in the field at all three offices — none are fixing themselves and $2.2M of open production is at stake — but the one thing to drill everywhere is Admin Appointment Churn, broken across all 3 and costing $492,892 in profit.
Don't run three separate fixes. Pull the front-desk teams from all three offices into one training on how appointments get cancelled, rescheduled, and dropped — and standardize the process once across the region.
All three offices have 3 open directives each, with zero measured and zero moved in the right direction. The +4w results window is still accruing, so it's early to judge whether the directives worked — but right now there's nothing to judge because nobody has started. First job: get these teams to do what was already asked.
Built to make outliers pop, not 17 identical bars. The track runs weak → strong; the notch is the network median. The big dot is the region's standing; the small dots are your 3 offices, so you can see whether they cluster or one is dragging.